FAQ – Frequently Asked Questions

1. Where do you deliver?

We currently ship to all areas of the UK.

2. How long does delivery take?

Standard delivery typically takes 2-7 working days. You will receive a tracking link once your order has been dispatched.

3. Can I return a product?

Yes. You have 14 days from the date you collected your order to request a return. Visit Fervale.com for returns instructions.

4. When will I receive my refund?

Once we have received and processed your return, your refund will be processed within 5-10 working days to your original payment method.

5. What if I receive a defective or incorrect item?

Please contact us immediately at Fervale.com and we will resolve the issue promptly, at no additional cost to you.

6. What payment methods do you accept?

We accept all major credit/debit cards and secure payment gateways such as PayPal.

7. Can I change or cancel my order?

If your order has not yet been shipped, you can request a change or cancellation through our contact form at Fervale.com.